Privacy Policy
Introduction
Mission Control Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our RF licensing and coordination services.
Information We Collect
Website Information
When you visit our website, we automatically collect certain information about your device and browsing activity, including:
IP address and general location information.
Browser type and version.
Pages visited and time spent on our site.
Referring website or search terms that brought you to our site.
Device and screen information.
This information is collected through Squarespace analytics and helps us understand how visitors use our website and improve our services.
Contact Information
When you contact us through our website forms, we collect:
Your name.
Email address.
Any message or enquiry details you provide.
Company name or other information you choose to share.
Service Information
When providing RF licensing and coordination services, we may collect and process:
Business contact details.
Technical specifications for your equipment and projects.
Tour dates, venues, and routing information.
Regulatory and licensing documentation.
How We Use Your Information
We use your personal information for the following purposes:
Website Analytics
To understand how visitors use our website.
To improve our website functionality and user experience.
To monitor website performance and security.
Communication and Service Delivery
To respond to your enquiries and provide requested information.
To deliver RF licensing and coordination services.
To communicate about your projects and service requirements.
To provide technical support and assistance.
Legal and Business Operations
To comply with legal obligations and regulatory requirements.
To maintain business records and documentation.
To protect our rights and interests.
We do not use your contact information for marketing purposes unless you specifically request to receive updates about our services.
Legal Basis for Processing
Under UK GDPR, we process your personal information based on:
Legitimate interests: Website analytics, business communications, and service delivery.
Contract performance: When providing RF licensing and coordination services.
Legal compliance: Meeting regulatory and legal obligations.
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:
Service Providers
Squarespace (website hosting and analytics) - covered by their privacy policy.
Professional advisors (legal, accounting) when necessary for business operations.
Legal Requirements
When required by law, court order, or regulatory authority.
To protect our rights, property, or safety, or that of others.
Business Transfers
In connection with any merger, sale, or transfer of our business assets.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
Website analytics data: Aggregated and anonymised data may be retained indefinitely.
Contact enquiries: Typically retained for 2 years unless ongoing business relationship exists.
Service-related information: Retained for the duration of our business relationship plus 7 years for legal and regulatory compliance.
Your Rights
Under UK GDPR, you have the following rights:
Access: Request a copy of personal information we hold about you.
Rectification: Request correction of inaccurate or incomplete information.
Erasure: Request deletion of your personal information in certain circumstances.
Restriction: Request limitation of processing in certain circumstances.
Portability: Request transfer of your information to another organisation.
Objection: Object to processing based on legitimate interests.
To exercise these rights, please contact us using the details below. We will respond within one month of receiving your request.
Cookies
Our website uses cookies and similar technologies. These are primarily functional cookies necessary for website operation and Squarespace's built-in analytics. By continuing to use our website, you consent to our use of cookies.
You can control cookies through your browser settings, though disabling cookies may affect website functionality.
International Transfers
Your personal information may be transferred to and processed in countries outside the UK/EEA when we provide services internationally. We ensure appropriate safeguards are in place to protect your information in accordance with UK GDPR requirements.
Children's Privacy
Our website and services are not directed at children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post any changes on this page with an updated effective date.
Contact Information
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Mission Control Ltd
The Old Papyrus Building
Pithers Yard
High Street
Castle Cary
BA7 7AN
Phone: +44 (0) 1373 800321
Or use the form on the Contact page to send us a message.
Last updated 8th September 2025